National principles for communicating workers’ compensation information to workers

These principles outline a set of considerations for effectively communicating with workers about workers’ compensation. 

The principles cover content, delivery and tone of communication.

They are intended to be used by anyone involved in preparing communication about workers’ compensation, for example communication professionals, employers, healthcare professionals and workers’ compensation authorities.

They can be used when developing new communication products and in the evaluation of published materials.

Supporting Information

• National Return to Work Strategy 2020-2030
• National Return to Work Strategy 2020-2030 - Snapshot
• National Return to Work Strategy Guiding Principles infographic
• Research into Australian workers’ understanding of workers’ compensation systems and their communication preferences report