This guide provides information on preventing and responding to workplace violence and aggression, such as providing a safe physical work environment, safe systems of work and what to do if a violent incident occurs. 

Workplace violence and aggression includes any incident where a person is abused, threatened or assaulted at the workplace or while they are carrying out work, including in person, over the phone or online. 

This guide has information on: 

• providing a safe work environment 

• safe systems of work, and 

• what to do if a violent incident happens. 

It includes examples of: 

• hazards and risks which may lead to violence in high-risk industries, and 

• practice control measures to manage health and safety risks. 

Further information sheets support the guide: 

• Workplace violence and aggression – guidance for small business

• Workplace violence and aggression – advice for workers

• Family and domestic violence at the workplace – information sheet

For information see the model Code of Practice: Managing psychosocial hazards at work.