Taking Action: A best practice framework for the management of psychological claims in the Australian workers’ compensation sector

This best practice framework guides insurers and claims managers to provide a supportive approach to workers experiencing mental illness and those at risk.

We developed the framework with guidance from:

• injured workers
• insurers
• employers
• an expert advisory group

We partnered with SuperFriend to adapt the framework for the life insurance and workers’ compensation sectors. The framework recognises insurers and employers play important roles in a person-centred claims management process.